Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
Browse our collections, add your chosen items to cart, and complete checkout securely through our website.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast dispatch. If you need to make a change, contact us as soon as possible via our contact form or at hello@aetherisofficial.com . We aim to respond within 1 business day.
Shipping & Delivery
Do you ship internationally?
Yes, we ship internationally to selected countries. Shipping costs are calculated at checkout based on your location and selected delivery method.
How long will my order take to arrive?
Delivery times depend on your location and selected shipping method. Estimated delivery windows are shown at checkout.
How can I track my order?
Once your order has shipped, you’ll receive a tracking email with live tracking information. Logged-in customers can also track orders through their account page.
Returns & Refunds
What is your return policy?
Please refer to our Return and Refund Policy for full details.
How do I start a return?
You can request a return through your account page or by contacting us via our contact form. Please refer to our Return and Refund Policy for full details.
Do I have to pay for return shipping?
Yes. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Please refer to our Return and Refund Policy for full details.
Are there any items I can’t return?
We cannot accept returns on personalised items, gift cards, or items marked as final sale. Please refer to our Return and Refund Policy for full details.
What if I live in the EU?
Orders shipped to the EU include a 14-day right to cancel or return your order for any reason. Items should be returned in original condition, with tags attached and proof of purchase included. Please refer to our Return and Refund Policy for full details.
Products & Sizing
How do I choose the right size?
Please refer to the size guide available on each product page before ordering.
Are your products unisex?
Some products are designed to be unisex, while others are tailored specifically for men or women. Please refer to individual product descriptions for details.
Where are your products made?
Our garments are produced through trusted manufacturers in China.
Community & Discounts
Do you offer student discounts?
Not currently, but subscribers receive access to exclusive offers, early drops, and community updates.
How can I get featured by Aetheris?
Share your training journey in Aetheris using #BornToRise and tag @aetherisconnect for a chance to be featured and receive exclusive rewards.
How can I stay updated on new drops?
Follow our social channels and join the newsletter for early access to new drops, updates, and exclusive releases.