AGB
Terms of Service
Last updated: 2nd May 2026
These Terms of Service govern your use of aetherisofficial.com and any related website, content, services, features, tools and products made available by Aetheris International Ltd (“Aetheris”, “we”, “us” or “our”) through that site (together, the “Services”).
Please read these Terms carefully before using the Services or placing an order. By accessing the Services, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. About us
We are Aetheris International Ltd, a private company limited by shares registered in England and Wales under company number 16661261.
Our registered office is:
Aetheris International Ltd
124 City Road
London
EC1V 2NX
United Kingdom
You can contact us at: hello@aetherisofficial.com
Our store is hosted on Shopify. Shopify provides the ecommerce platform, hosting and checkout infrastructure for our store, but any contract for the purchase of products from our site is between you and Aetheris, not between you and Shopify.
2. Other policies that apply
These Terms should be read together with our:
- Privacy Policy
- Returns & Refunds Policy
- Shipping Policy
Those policies also apply to your use of the Services and, where relevant, to your purchase of products from us.
If there is any inconsistency between these Terms and one of those policies, the more specific policy will apply to the extent of that inconsistency. For example, our Returns & Refunds Policy governs returns, refunds, cancellations and faulty-item handling; our Shipping Policy governs delivery methods, timing estimates, customs, duties and delivery responsibility; and our Privacy Policy governs how we collect and use personal information.
3. Eligibility and account use
Our Services are not directed to children under 13.
If you are under 18, you may use the Services only with the involvement of a parent or guardian. By placing an order, creating an account or otherwise using the Services, you confirm that you are legally capable of entering into binding contracts or that you are using the Services with the consent and involvement of a parent or guardian, and that you are authorised to use any payment method you submit.
If you create an account, you must provide accurate, current and complete information and keep it updated. You are responsible for keeping your login credentials confidential and for taking reasonable care to prevent unauthorised access to your account. You must notify us promptly if you believe your account has been compromised.
We may suspend or disable an account where we reasonably believe this is necessary for security, fraud prevention, legal compliance, or because these Terms have been breached.
4. Permitted use of the Services
We make the Services available for personal, lawful, non-commercial use.
You must not use the Services:
- in any way that breaches applicable law or regulation;
- for any unlawful, fraudulent or misleading purpose;
- to interfere with, damage, disable, overburden or impair the Services or any related system, network or security feature;
- to transmit or upload viruses, malware, malicious code or harmful material;
- to send spam, unsolicited promotions or other unauthorised communications;
- to scrape, crawl, spider, harvest, copy or monitor any part of the Services or their content using robots, bots, scripts, text/data-mining tools or similar automated means, except to the extent such activity cannot lawfully be restricted by contract under applicable law;
- to reproduce, duplicate, copy, sell or exploit any part of the Services or their content for commercial purposes without our prior written permission.
We may suspend or restrict access to the Services if we reasonably believe misuse has occurred.
5. Intellectual property
All intellectual property rights in the Services, including the site design, text, graphics, images, logos, product names, trademarks, branding, audio, video, code and layout, are owned by us or our licensors and are protected by intellectual property laws.
You may view the Services and print or download extracts for your personal use only. You must not modify, distribute, republish, frame, commercially exploit or create derivative works from any part of the Services without our prior written consent.
“Aetheris” and any associated logos, brand names, slogans or marks used on the Services are our trademarks or the trademarks of our licensors. You may not use them without permission.
6. Information on the Services
We try to ensure that information on the Services is accurate, up to date and presented as clearly as possible. However:
- product images are for illustrative purposes only;
- colours and appearance may vary depending on your device or screen settings;
- packaging may vary from time to time;
- product descriptions, prices, availability and other content may change without notice.
The content on the Services is provided for general information only and is not intended as professional or specialist advice.
7. Product availability and personal-use restriction
All products are subject to availability.
We reserve the right to withdraw, discontinue, limit or refuse products or orders where reasonably necessary, including where products are out of stock, a delivery destination is unavailable, an obvious pricing or listing error has occurred, payment authorisation fails, or we reasonably suspect fraud, misuse, or purchases for commercial resale.
Products sold through the Services are for personal use only and not for unauthorised resale.
We may limit quantities purchased per person, per household or per order where reasonably necessary.
8. How the online contract is formed
The technical steps to place an order are as follows:
- you add products to your basket;
- you proceed to checkout;
- you enter or confirm your contact, delivery, billing and payment details;
- you review the order, total price and delivery details;
- you correct any input errors using the site’s edit functionality before submitting the order; and
- you submit the order by clicking the relevant checkout button.
The contract language is English.
When you place an order, you are making an offer to buy the products from us. After you submit your order, we will send you an email acknowledging that we have received it. This acknowledgement does not mean that your order has been accepted.
Your order is accepted, and a binding contract is formed, only when we send you a dispatch confirmation email confirming that the ordered products have been shipped.
If we cannot accept your order, we will inform you using the contact details you provided. If payment has already been authorised or taken, we will refund any amount due to you.
We may keep records of orders and contracts for legal, tax, accounting and operational purposes, but we recommend that you print or save a copy of these Terms and your order-related emails for future reference.
9. Prices, payment and billing
Prices are shown on the site and at checkout in the currency presented to you at the time of order.
Delivery charges, if any, are shown at checkout or in our Shipping Policy. For international orders, customs duties, import taxes and related charges may also apply. These are your responsibility unless we expressly state otherwise.
You must provide current, complete and accurate billing, payment and delivery information.
We may authorise or take payment at the time you place the order or shortly afterwards, depending on the payment method and processing setup used. If we cannot accept your order after payment has been authorised or taken, we will refund the relevant amount.
If you choose to use a third-party payment or instalment provider, that provider’s terms and conditions will also apply.
10. Pricing errors
We take reasonable care to ensure that prices and product information are correct. However, errors can occur.
If we discover that a product you ordered has been incorrectly priced or materially misdescribed, we may contact you to ask whether you wish to proceed on the corrected basis, or we may cancel the order and refund you.
If a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel the order, refund any sums paid and, if necessary, require the return of any affected product supplied.
11. Delivery, shipping and risk
Our Shipping Policy forms part of these Terms and sets out our current shipping options, estimated delivery windows, customs information and shipping responsibilities.
We deliver to the destinations shown at checkout.
Delivery times are estimates only and begin once your order has been dispatched. They are not guaranteed and may be affected by courier issues, customs processing, weather, public holidays or events beyond our reasonable control.
You are responsible for ensuring that the delivery address and other delivery information are complete and accurate at checkout. If an order is returned to us because the address or delivery details were incorrect or incomplete, additional shipping charges may apply if you would like the order to be resent.
We remain responsible for your order until it has been delivered to you, or to a person identified by you to take possession of it. Risk in the goods passes to you at that point.
Ownership of the goods passes to you when we have received payment in full and the goods have been delivered to you.
If your order is delayed beyond the estimated delivery window, appears lost in transit, or is shown as delivered but has not been received, please contact us as soon as possible so we can investigate with the courier in line with our Shipping Policy.
12. Events outside our reasonable control
We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, customs delays, severe weather, industrial disputes, acts of government, power failures, systems failures or similar events.
If such an event materially affects our ability to fulfil your order, we will try to let you know as soon as reasonably possible. If there is likely to be a substantial delay, you may have rights to cancel and receive a refund for products paid for but not received, subject to applicable law.
13. Returns, cancellations and faulty items
Our Returns & Refunds Policy forms part of these Terms and sets out full details of:
- our voluntary 30-day returns promise;
- statutory cancellation rights for eligible UK and EU consumers;
- return conditions and exclusions;
- return shipping responsibilities;
- faulty, damaged, incorrect or not-as-described items;
- refunds and delivery-cost refunds;
- non-returnable items and hygiene exclusions.
In summary:
- if you are a consumer in the UK or EU and buy online, you may have a legal right to cancel within 14 days of delivery, subject to applicable law and product type;
- in addition, we offer a 30-day voluntary returns promise for eligible items as described in our Returns & Refunds Policy;
- for change-of-mind returns, you are responsible for arranging and paying for return shipping unless applicable law says otherwise;
- for faulty, damaged, incorrect or not-as-described items, we will bear or reimburse reasonable return shipping costs in accordance with our Returns & Refunds Policy;
- we do not offer direct exchanges;
- gift cards, personalised or customised items, final sale items, and certain health-protection or hygiene-sensitive goods may be excluded from our voluntary returns promise, as set out in the Returns & Refunds Policy.
Nothing in these Terms affects any statutory rights you may have under applicable consumer law.
14. Customs, duties and international orders
For international orders, customs duties, import taxes, clearance fees and similar charges may apply when the goods reach the destination country.
These charges are your responsibility unless we expressly state otherwise.
Unless applicable law requires otherwise, duties, taxes and import charges originally paid are non-refundable. Please see our Shipping Policy and Returns & Refunds Policy for more detail.
15. Promotions, discount codes and gift cards
From time to time, we may offer discount codes, promotional offers, gift cards, competitions, launches or other promotions. Any such promotion may be subject to additional terms.
Unless expressly stated otherwise:
- promotions are valid only for the period stated;
- only one code or offer may be used per order unless stated otherwise;
- promotions cannot be exchanged for cash;
- promotions may not be used on excluded items;
- promotions may be withdrawn or amended for future orders where reasonably necessary, provided this does not affect orders already accepted;
- if you return products purchased using a promotion, your refund will reflect the amount actually paid for the returned products and may be adjusted in line with the promotion terms, without affecting your statutory rights.
Gift cards, if offered by us, may be subject to separate terms and are non-refundable except where required by law.
16. Reviews, feedback and other submissions
If you submit a review, comment, image, video, suggestion, testimonial or other content to us or through the Services, you confirm that:
- you own the content or have the right to submit it;
- the content is accurate, lawful and not misleading;
- the content does not infringe the rights of any other person;
- the content is not defamatory, offensive, obscene, abusive, discriminatory, threatening or otherwise unlawful.
You retain ownership of your content, but you grant us a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, publish, display, adapt and distribute that content for the purpose of operating, promoting and improving our Services, products and brand, to the extent permitted by law.
We may, but are not obliged to, monitor, moderate, remove, decline to publish or edit user submissions.
17. Third-party tools, links and services
The Services may include integrations, tools or features provided by third parties, and may contain links to third-party websites or resources.
We do not control and are not responsible for third-party sites, services or resources, or for their content, availability, terms or privacy practices.
If you use a third-party payment method, express checkout option, social login, linked website or other third-party feature, that third party’s own terms and privacy practices may also apply.
18. Privacy
We process personal information in accordance with our Privacy Policy.
Our store is hosted on Shopify, and personal information may also be processed by Shopify and other service providers who support hosting, checkout, payment processing, fraud prevention, shipping, returns, customer support, communications, analytics and marketing, as described in our Privacy Policy.
19. Our responsibility to you
Nothing in these Terms excludes or limits our liability where doing so would be unlawful. This includes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of your statutory rights as a consumer;
- defective products where liability cannot lawfully be excluded.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence or if it was contemplated by both you and us at the time the contract was formed.
We are not responsible for:
- losses that are not foreseeable;
- losses caused by your failure to follow our reasonable instructions or product care information;
- losses caused by your misuse of the Services or products;
- business losses.
We supply the Services and products for domestic and private use only. If you use them for any commercial, business or resale purpose, we will not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
20. Site availability and suspension
The Services are made available on an “as available” basis.
We do not guarantee that the Services, or any part of them, will always be available, uninterrupted, secure or error-free. We may suspend, withdraw, restrict or change all or part of the Services where reasonably necessary for maintenance, security, legal, operational or business reasons. Where reasonably possible, we will try to give notice of significant planned interruptions.
Suspension or restriction of site access does not affect orders already accepted, except where reasonably necessary for legal compliance, fraud prevention or security reasons.
21. Changes to these Terms
We may update these Terms from time to time to reflect changes in law, regulation, business operations, platform functionality or our Services.
Any updated Terms will be posted on this page with a revised “Last updated” date.
The Terms in force at the time you place an order will apply to that order. Updated Terms will apply to your future use of the Services and future orders after they are posted.
22. Transfer, severability and other legal points
We may transfer our rights and obligations under these Terms to another organisation, provided that doing so does not adversely affect your rights under the contract. Where appropriate, we will notify you.
You may not transfer your rights or obligations under these Terms without our prior written consent, except where that restriction would be unlawful.
If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, the remaining provisions will continue in full force.
If we delay in exercising or fail to exercise any right under these Terms, that does not mean we waive that right.
These Terms are between you and us only. No other person has any right to enforce them except where applicable law provides otherwise.
These Terms, together with the policies referred to in them and the relevant order details, set out the basis on which we provide the Services and supply products to you. Nothing in this clause limits any rights or information that we are required to provide to you by law.
23. Governing law and disputes
These Terms and any contract between you and us are governed by English law.
If you are a consumer living in England or Wales, you may bring legal proceedings in the English courts. If you are a consumer living in Scotland, you may bring legal proceedings in either the Scottish courts or the English courts. If you are a consumer living in Northern Ireland, you may bring legal proceedings in either the courts of Northern Ireland or the English courts.
If you are a consumer living outside the United Kingdom, you may also have mandatory rights under the laws of your country of residence. Nothing in these Terms affects those rights, and where local law gives you additional rights or protections, those rights and protections will take precedence to the extent required by law.
If you are using the Services other than as a consumer, the courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.
24. Contact
If you have questions about these Terms or the Services, please contact:
Aetheris International Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: hello@aetherisofficial.com
Schedule 1 – Model Cancellation Form
Complete and return this form only if you wish to cancel your contract under any statutory right to cancel that applies to your purchase.
To:
Aetheris International Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: hello@aetherisofficial.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s)
(only if this form is notified on paper):
Date: